DELIVERY

Standard: Processing time: 7 days + shipping time: 3-5 business days of delivery and applies to ALL countries except UAE delivery will be within 2 business days.
Orders will usually be dispatched within 5-7 working days but sometimes it may take up to 10 days during our high sales period because preparation may take slightly longer. You will be sent an email confirmation once your order has been dispatched with tracking information. We will be unable to redirect orders once items have been dispatched. We try to make sure that our standard order preparation + delivery period will be 10-14 business days after the date you place your order.

Louzan reserves the right to choose any delivery courier depending on the country.
Shipping times may vary during bank/public holidays and during peak periods. We cannot be held responsible for delays which may occur as a result of courier related matters, severe weather conditions and any Act of Allah.

TAXES & DUTIES

For all orders from our online store, the customer will be responsible for any Import and Clearance duties as well as any brokerage fees including any other additional charges. We operate on a DDU (Delivered Duty Unpaid) basis. This is operated by our courier SMSA / DHL / UPS for Louzan website