Terms of service

OVERVIEW

This website is operated by Louzan Fashion. Throughout the site, the terms “we”, “us”, and “our” refer to Louzan Fashion. Louzan Fashion provides this website, including all information, tools, and services available from the site to you as the user, subject to your acceptance of these Terms & Conditions, along with any related policies and notices. By visiting our site and/or purchasing from us, you engage in our “Service” and agree to be bound by these Terms, including any additional terms, conditions, and policies referenced here or available by hyperlink. These Terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content. Our store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell products and services online.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your country or place of residence, or that you have given consent for any minor dependents to use the site under your supervision. You may not use our products or services for any illegal or unauthorized purpose, and you must comply with all applicable laws in your jurisdiction, including intellectual property and copyright laws. You must not transmit any viruses, worms, or harmful code that may affect the Website or its operation. Any breach of these Terms may result in immediate termination of your access to our services.

SECTION 2 - GENERAL CONDITIONS

Louzan Fashion reserves the right to refuse service to anyone for any reason at any time. You understand that content you submit (excluding payment information) may be transferred across networks and may involve technical changes to comply with system requirements, while credit card details are always transmitted securely using encryption. You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service or Website without our written permission. Headings are used for convenience only and do not limit or affect the meaning of these Terms.

SECTION 3 - ACCURACY, COMPLETENESS & TIMELINESS OF INFORMATION

We make every effort to ensure that the information displayed on this Website is accurate, complete, and up to date. However, content may be updated or modified from time to time to reflect changes in products, pricing, availability, or services. Any information provided is for general reference purposes and should not be relied upon as the sole basis for decisions without confirming details where necessary. You agree that it is your responsibility to monitor any changes made to the Website.

SECTION 4 - MODIFICATIONS TO THE SERVICE & PRICES

Prices for our products may change without prior notice. Louzan Fashion reserves the right to modify, suspend, or discontinue any part of the Website or Service at any time without notice. We shall not be liable to you or to any third party for any changes, price updates, service suspension, or discontinuation of the Service.

SECTION 5 - PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and may be offered in limited quantities. We take great care to display product details, images, and colors accurately; however, variations may occur due to screen settings and display differences. Louzan Fashion reserves the right to limit sales of any product to any person, region, or jurisdiction and to limit quantities per order. Product descriptions and pricing may be updated at any time without notice, and we may discontinue any product at our discretion. We do not guarantee that products, services, or information purchased through the Website will meet every expectation, and we do not guarantee that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING & ACCOUNT INFORMATION

Louzan Fashion reserves the right to refuse or cancel any order placed with us. We may limit or cancel quantities purchased per person, household, or order, including orders placed under the same customer account, credit card, or billing/shipping address. If we cancel or change an order, we may attempt to notify you through the email address or phone number provided at checkout. You agree to provide accurate, complete, and current account and purchase information and to update your details when required to complete transactions or contact you regarding your order.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services that we do not control or monitor. These tools are provided “as is” and “as available” without warranties, representations, or endorsements from Louzan Fashion. Any use of optional third-party tools is entirely at your own risk, and you should review the terms and policies of the relevant third-party providers before using them.

SECTION 8 - THIRD-PARTY LINKS

Some content, products, or services available through our Website may include materials from third parties. Third-party links may take you to external websites that are not affiliated with Louzan Fashion, and we are not responsible for reviewing or evaluating their content or accuracy. We do not accept liability for any harm or damages related to transactions made through third-party sites. Please review third-party policies carefully before engaging in any transactions.

SECTION 9 - USER COMMENTS, FEEDBACK & SUBMISSIONS

If you submit feedback, suggestions, creative ideas, or other materials to Louzan Fashion, whether online or through other communication channels, you agree that we may use, edit, publish, distribute, translate, and share such submissions without restriction. We are not obligated to keep comments confidential, provide compensation, or respond to submissions. You are responsible for ensuring that your comments do not violate any third-party rights and do not contain unlawful, offensive, abusive, or harmful content, including viruses or malware.

SECTION 10 - PERSONAL INFORMATION

Any personal information you provide through the Website is governed by our Privacy Policy, which explains how we collect, use, and protect your data. By using the Website and submitting personal information, you agree to the terms of our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES & OMISSIONS

Occasionally, information on our Website may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, delivery timelines, and availability. Louzan Fashion reserves the right to correct such errors, update information, or cancel orders if any details are found to be inaccurate at any time without prior notice, including after an order has been placed. We are not obligated to update or clarify information except as required by applicable laws.

SECTION 12 - PROHIBITED USES

You are prohibited from using the Website or its content for unlawful purposes, including violating laws, infringing intellectual property rights, harassing or discriminating against others, submitting false information, transmitting malware, scraping content, spamming, phishing, or interfering with Website security. Louzan Fashion reserves the right to terminate access to the Service for any violation of these prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Louzan Fashion does not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. All services, Website content, and products are provided on an “as is” and “as available” basis unless otherwise stated. To the maximum extent permitted by law, Louzan Fashion and its directors, employees, affiliates, agents, contractors, and service providers shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our Website, Service, or products.

SECTION 14 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Louzan Fashion and its affiliates, partners, officers, directors, employees, agents, contractors, suppliers, and service providers from any claim or demand, including legal fees, made by any third party due to your breach of these Terms, violation of any law, or infringement of third-party rights.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, the remaining provisions will continue to be fully valid and enforceable permitted by law.

SECTION 16 - TERMINATION

These Terms remain effective unless terminated by you or Louzan Fashion. You may stop using our services at any time. Louzan Fashion may suspend or terminate access to the Website or Service without notice if we believe you have violated any part of these Terms, and you will remain responsible for any amounts due up to the termination date.

SECTION 17 - ENTIRE AGREEMENT

These Terms, together with any policies posted on this Website, constitute the entire agreement between you and Louzan Fashion regarding the use of the Service and supersede any prior agreements, discussions, or communications. Any ambiguity in interpretation shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements provided through the Website shall be governed and interpreted in accordance with the laws of the United Arab Emirates.

SECTION 19 - PRODUCT IMAGE, COLOR & PRICE POLICY

Louzan Fashion takes great care to ensure that product images, colors, and prices are displayed as accurately as possible; however, minor variations or technical errors may occur. In such situations, Louzan Fashion reserves the right to restrict or cancel delivery if an issue is discovered with the product image, color, or price, and we may request the return of a product if it has already been delivered in error. Our goal is to maintain the quality and trust that Louzan Fashion stands for.

SECTION 20 - CHANGES TO TERMS OF SERVICE

You can review the latest version of these Terms & Conditions at any time on this page. Louzan Fashion reserves the right to update or modify these Terms at our sole discretion, and your continued use of the Website after any changes are posted constitutes your acceptance of the updated Terms.

SECTION 21 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at: louzanperfumesonline@louzanfashion.com.

Ph +971 54 289 7835

 

Privacy Policy

 

At Louzan Fashion (“we”, “our”, “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide when you visit or shop on www.louzanfashion.com (“Website”), and the choices available to you regarding your information. This Policy forms part of our Terms & Conditions, and by using our Website, you agree to the practices described below.

Information We Collect

When you browse our Website, create an account, place an order, or contact us, we may collect personal information including (but not limited to):

  • Full name
  • Email address
  • Phone number
  • Delivery and billing address (Street, City, Post Code, Country)
  • Company name (if provided)
  • Order and purchase history
  • Any other details you voluntarily share with us

Why We Collect Your Personal Information

We collect your information to:

  • Process and deliver your orders
  • Provide customer support and resolve order/product issues
  • Activate or register certain services and improve Website functionality
  • Send order updates, tracking details, and service messages
  • Share information about Louzan Fashion products, services, and updates
  • Allow participation in promotions, campaigns, competitions, surveys, or product testing
  • Provide personalized content, offers, and advertisements based on your preferences and browsing behaviour
  • Improve our Website, products, and services through analytics and performance monitoring

We only process your personal information for the purposes communicated to you. If we use your information for any other closely related purpose, we will apply additional safeguards when required by law.

How We Use Your Information

Your information helps us to:

  • Make your shopping experience easier and faster
  • Avoid requesting the same information repeatedly
  • Display content that is more relevant to your interests
  • Inform you about new arrivals, products, services, and special offers
  • Improve Website performance, user experience, and customer satisfaction

 

You may provide personal information through several interactions, such as:

 

  • Registering as a customer on our Website
  • Placing an order online
  • Contacting Customer Care by email, phone, or written communication
  • Subscribing to our newsletters or promotional messages
  • Joining social media activities related to Louzan Fashion
  • Participating in surveys, competitions, or promotions
  • Logging in using social sign-on services (such as Facebook or LinkedIn, if available)

 

Use and Disclosure of Information

Louzan Fashion does not sell, trade, rent, or lease your personally identifiable information to third parties.

We may share limited information with trusted third parties only when necessary to:

  • Deliver your order (shipping and courier services)
  • Provide order tracking and delivery updates
  • Process payments securely
  • Improve Website performance through statistical and data analysis
  • Send promotional communications from Louzan Fashion (where you have opted in)

 

For example, we must share your delivery address with shipping partners in order to deliver the products you ordered.

 

✅ Important Note: All credit/debit card details and payment information are processed securely and are not stored, sold, shared, rented, or leased to any third parties.

Payment Security

Louzan Fashion takes appropriate security measures for the secure transmission of payment card details. Payments are handled through secure payment gateways using encryption and industry-standard protection. However, no online transmission can be guaranteed to be fully secure.

Security of Your Information

Louzan Fashion uses appropriate technical and organizational security measures (including hardware and software tools) to protect your personal data. While we take privacy and security seriously, we cannot guarantee absolute security of information shared online.

Minors (Under 18)

Louzan Fashion does not knowingly collect personal information from individuals under the age of 18. Minors are not permitted to use our Website or services. If you believe a minor has provided personal information, please contact us immediately so we can take appropriate action.

Cookies and Tracking Technologies

Louzan Fashion uses cookies and may track IP addresses to improve Website performance and enhance your shopping experience. Cookies help us understand:

  • Which pages are visited and how often
  • How users navigate the Website
  • How we can improve usability and overall experience

Cookies may also help save your preferences, such as login details, so you do not need to re-enter them each time you visit.

You can disable or delete cookies through your browser settings. However, disabling cookies may impact certain Website functions and reduce the quality of your experience. By continuing to use our Website without disabling cookies, you agree to our use of cookies.

Your Rights and Choices

You have the right to access, update, correct, or request deletion of your personal information (where legally possible). You can manage your details through My Account on the Website, including communication preferences.

You may also contact us directly to request support regarding your personal data:
📩 customercare@louzanfashion.com

Social Media

If you engage with Louzan Fashion through social media platforms (such as Facebook, Instagram, Twitter, Pinterest, etc.), please review the privacy settings and tools offered by those platforms to manage how your personal information is shared.

Cloud Storage

Louzan Fashion may store and process personal data using cloud-based service providers. This may result in your data being stored or processed in different locations around the world, in accordance with applicable privacy laws and security standards.

Updates to This Privacy Policy

Louzan Fashion may update this Privacy Policy from time to time to meet legal and operational requirements. We encourage customers to review this page regularly to stay informed. Any updates will be effective from the date they are published on the Website.

Contact Us

If you have questions about this Privacy Policy or wish to request an updated list of data recipients, please contact:

Customer Relations Department
Louzan Fashion, Al Jerf 1, Ajman - UAE
PO Box 90553, Al Ain, United Arab Emirates,
📩 customercare@louzanfashion.com
📩 customercare@louzanfashion.ae