Question: Do you ship worldwide?
Answer: Yes, we do offer worldwide shipping.
Question: How much is the pre-payment for a customized abaya?
Answer: 35% pre-payment is required to confirm your customized order.
Question: How do I find the right abaya size for me?
Answer: Size guide Link
Question: How do I return an item?
Answer: Ready Goods: Eligible for Return and Exchange within 14 days of receiving your order. Customized Orders: Eligible for return within 30 days, but not eligible for exchange. You can process your Return/Exchange by reaching out to our Sales Support WhatsApp.
Question: What is the estimated delivery time for my order?
Answer: As following-
- Ready Goods: Standard Delivery (UAE): Delivered within 2-4 business days. International Shipping: Delivered within 5–7 business days
- Customized Orders: UAE Orders: 7–12 days and International Orders: 15–20 days.
Question: How can I change the product I ordered?
Answer: Reach out to our Sales Support Team via WhatsApp.
Question: What should I do if I receive an incorrect or defective item?
Answer: Reach out to our Sales Support Team via WhatsApp.
Question: How do I track my order?
Answer: Reach out to our Sales Support Team via WhatsApp.